Contact Us

Royal Herbs takes a great deal of pride in handcrafting its all natural products.  We love hearing from our customers on your unique experiences and welcome any feedback you may have.  Our Certified Herbalist is happy to provide advice on products which might best suit you.  Please don’t hesitate to contact us using the form below, or by calling 1 (604) 585-7994.

FAQs

How will my items be shipped to me?

Orders are shipped via Canada Post – Regular Parcel.  As a special service to you, we would be happy to discuss specific courier requirements; please contact us beforehand to coordinate.  For International orders, you are responsible for all applicable customs and duty charges.

Shipping and Handling fees for customers within Canada are $10, and free shipping is available on orders of $100 or greater.

Shipping and Handling to the USA is available for $20 (Canadian dollars).  Unfortunately, Royal Herbs does not offer free shipping to the USA.

In special circumstances, we may ship internationally, however please contact us in advance to confirm.

Once we have received your payment, please allow up to 5 business days for your order to be processed.  Transit times within Canada are approximately 1-7 business days.  Please note that a tracking number can be provided upon request.  You will be notified by email as soon as your order has been shipped.

What is your return policy?

At Royal Herbs, we are proud of our products and customer satisfaction is of high importance to us.  If you are not fully satisfied with a product, please notify us within 7 days of receipt of goods.  Upon notification, we will review your request and approve the return.  The cost of shipping the returned item(s) back to us is borne by you.  Authorized returns must be in original packaging to receive a credit to your account (equivalent to the unused portion of the product).

What payment options are available to me?

Royal Herbs accepts Visa, Mastercard, American Express and PayPay.  Royal Herbs quotes prices in Canadian currency. We accept money orders (from registered banks and financial institutions only, not Post Offices) in Canadian and US Currency, however please contact us in advance.

Can I get advice on what products are best for me?

Our Certified Herbalist would be happy to speak with you to answer your questions and provide advice on the products that work best for you.  Please use the ‘Contact Us’ form above, or call us at: 1 (604) 585-7994

Do you test on animals?

No, and we will never test on animals.

Do you have a physical store? Where are your products available?

Unfortunately Royal Herbs does not maintain a physical retail store at this time, however you may purchase our products online, or in person at the various trade shows and farmer’s markets Royal Herbs participates in.  To view a list of our upcoming events, please view our calendar.

What are your wholesale options?

Wholesale pricing options are available.  For more information, please use the ‘Contact Us’ form above, or call us at: 1 (604) 585-7994.

How is my personal data safeguarded?

For more information on how Royal Herbs protects your personal data, please review our Privacy Policy.

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